Bilingual Contact Center Associate - Customer Service

Angeion Group LLC

Job Category
Customer Service
Overview
Posted : 2023-11-12
Description

Angeion Group is a Class Action Settlement Administrator that provides fiduciary and administrative services on behalf of the Courts and litigants in class action lawsuits. This includes notifying class members of the opportunity to file a claim, receiving and processing claims, disbursing payments to eligible claimants, and providing regular status reports to the parties. Angeion Group’s Contact Center provides first-level support to class members who require assistance filing claims or receiving disbursements.

We are eagerly seeking bilingual candidates fluent in English and French or English and Spanish!

The essential functions of a Contact Center Associate include, but are not limited to the following:

  • Conducts day-to-day communication with class members for multiple cases as assigned
  • Bilingual (English/French or English/Spanish) with ability to communicate fluently via verbal and written form
  • Provides back-up and support for day-to-day communication with class members for cases assigned to others as needed
  • Professionally and expertly conducts telephone communication with class members, ensuring class members receive timely and accurate information that meets their needs
  • Reviews each assigned email inbox daily, providing satisfactory responses to each class member’s email when necessary
  • Works effectively with Contact Center Manager to ensure escalated class member situations are resolved in a timely manner
  • Independently manages all day-to-day administrative responsibilities associated with each assigned case
  • Safeguards sensitive information and data for special cases concerning secure information, as needed
  • Proactively reviews and understands all documentation associated with each assigned case
  • Performs tasks requiring strong attention to detail after completing extensive training
  • Assists with training of individuals in administrative roles, upon request of manager
  • Communicates regularly and effectively with all colleagues
  • Meets regularly with managers to provide feedback and facilitate communication
  • Adheres to all business processes while performing tasks
  • Adapts to new tasks and responsibilities as needed
  • Performs other work-related duties as assigned by management

Qualifications include:

  • Customer Service experience required
  • High School Diploma or equivalent
  • Excellent communication skills including active listening
  • Service-oriented and able to resolve customer grievances
  • Demonstrated ability to independently prioritize tasks
  • Ability to organize and manage multiple priorities
  • Ability to multi-task and manage time effectively
  • Excellent organizational skills with an eye for details
  • Ability to be flexible to adapt and act quickly when urgent matters require it
  • Display the technical skills necessary to perform all job functions
  • Project a positive, professional image toward clients, vendors and staff in all interactions and situations
  • Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management
  • Must be able to work independently and within a team and possess a positive, "can-do" attitude
  • Must have strong customer support orientation (for internal/external customers) and demonstrated professional demeanor
  • Maintain all client, company, and employee information as confidential and share only on a need-to-know basis

Hourly Rate: $22.00

Benefits Include:

Medical, Dental, Vision, Spending Accounts, 401K, PTO, EAP

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Job Location
Philadelphia, Pennsylvania, United States
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