Bilingual Customer Service Rep - English and Russian or Spanish

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LIBERTY Dental Plan is hiring Customer Service Representatives to serve as the front line in assisting our members. Bilingual in English and Spanish or Russian is highly preferred.

Position is open to Remote work, must be located in New York or surrounding states located in Eastern Time Zone.

JOB SUMMARY

This position expected to provide excellent customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests and other miscellaneous inquiries.

As a Customer Service Rep, you'll be responsible for...

• Answering 80+ calls per day.
• Reviewing and responding to all email communications no later than 24 hours from receipt.
• Conducting outbound calls and/or campaigns when directed.
• Thoroughly documenting all customer transactions in host system.
• Maintaining a quality score of 96.5% or greater.
• Adhering to scheduled shifts to ensure optimal phone coverage.
• Safeguard and secure all PHI from misuse in strict accordance with LIBERTYs Information Security Policies and Procedures.
• Follow safety guidelines outlined by LIBERTY Dental Plans Illness and Injury Prevention Program.

MINIMUM REQUIREMENTS

• Minimum High School diploma or equivalent
• Minimum 2 years' experience in customer service, call center or healthcare; prior healthcare or dental experience highly preferred
• Excellent listening skills to appropriately handle calls
• Excellent verbal and written communication skills in the English language
• Outstanding customer service skills
• Knowledge of dental terminology and practices
• Working knowledge of Microsoft Office (Excel, Outlook, and Word)
• Minimum typing speed of 40 WPM
• Bilingual in English and Spanish or Russian highly preferred

To ensure Remote associates’ ability to work effectively, the self-provided internet service of Remote associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• LIBERTY will provide Remote associates with telephone and computer equipment appropriate to meet the business requirements for their position/job.
• A dedicated space conducive to learning and keeping protected health information (PHI / HIPAA) of our members confidential. Your designated work location must be located away from other household distractions, including but not limited to ensuring that alternate caregiving arrangements are made for dependents or other members in the household.

LOCATION

Must be located in the state of New York or surrounding states located in Eastern Time Zone. Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

WHAT LIBERTY OFFERS

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That’s why LIBERTY offers competitive and attractive benefits for our employees. We strive to care for employees in positive ways that promotes wellness and productive employees. As part of our Member Services team, you'll receive:

• Competitive pay structure and saving options that help you reach your financial goals!
• Excellent 401k plan that matches 100% up to 3%. 50% match at 4% and 5%; immediate vesting during Safe Harbor period and professional financial advice through Financial Engines!
• Medical Insurance at no charge for employee only coverage. LIBERTY subsidizes 50% of eligible dependent coverage! Company offers PPO and HMO (where available) options.
• 100% paid dental coverage for your ENTIRE eligible Family members!
• 100% paid vision coverage for employee only coverage, low premium for dependents!
• Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
• Long Term Disability coverage
• Generous wellness program
• Employee Assistance Program
• 10 days paid vacation, 10 paid holidays including 2 days each for Thanksgiving, Christmas and New Years and a floating holiday granted for your birthday!
• 6 paid sick days annually with the ability to roll time over!
• Tuition Reimbursement
• Remote or Hybrid options for various positions
• Equipment package to successfully perform role
• And so much more...

COMPENSATION

In the spirit of pay transparency, we are excited to share the base salary for this position is $15.50 - $22.00, exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.

LIBERTY Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications:

LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.