Bilingual Customer Service Rep

JOB DESCRIPTION:

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.

***JOB TITLE: Bilingual Customer Service Rep

*** LOCATION: Remote / Work From Home (3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670-5648)

*** DURATION: 6 Months + Temp-to-Hire

***PAY RATE: 17/hr. on W2

RESPONSIBILITIES:

· Respond promptly to customer inquiries.

· Acknowledging and resolving customer complaints.

· Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.

· Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.

· Maintain a positive, empathetic, and professional attitude toward customers.

QUALIFICATIONS:

• Education: At least HS diploma / GED.
• Bilingual: English & once of the following - Spanish, Armenian, Cambodian, Cantonese, Japanese, Korean, Mandarin, Russian, Tagalog, Thai, Laotian, Vietnamese
• Must reside with-in 25 miles of Rancho Cordova

Akash Devgan

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Full-time, Contract

Salary: Up to $17.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• Do you have High Speed WIRED Internet (download speeds >20mbps)?
• This position requires one of the following languages along with English - Spanish, Armenian, Cambodian, Cantonese, Japanese, Korean, Mandarin, Russian, Tagalog, Thai, Laotian, Vietnamese. List your second language.
• Candidate must be within 30 miles of Rancho Cordova, CA - can you please confirm you meet this criterion?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)
• Customer Service: 1 year (Required)

Language:

• Bilingual (Required)

Work Location: Remote