Bilingual Customer Service Representative

Job Summary

ASA Insurance of Salt Lake City, UT is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Customer Service Representative:

• 401(k) offered after 6 months of employment
• Competitive base salary (commensurate with experience)
• Competitive commission structure
• Bonus incentive based on individual/agency performance
• Paid time off - personal time and holidays
• Training/coaching provided

Qualifications for the Customer Service Representative:

• Property & Casualty license is a plus
• At least 1 year of customer service or client-facing experience is preferred
• Bilingual in Spanish/English is preferred
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Must be computer literate, tech savvy
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Customer Service Representative:

• Effectively manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Job Types: Full-time, Part-time

Pay: $32,000.00 - $38,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person