Bilingual Customer Service Representative

Cooperative Counseling Service

Job Category
Customer Service
Cooperative Counseling Services (CCS) is a premier provider of Child, Adolescent, Adult and Family Mental Health Services in NJ. In order to fully realize our commitment to helping our clients achieve optimal health, happiness, and well-being, we rely above all else on our team of outstanding employees. Come join us!

Position Summary (REQUIRES IN-PERSON IN MOUNTAINSIDE, NJ, M-F 9:30am to 6:00pm):

As a full-time Bilingual (Spanish/English) Customer Service Representative, you are our critical first point of contact for all referrals to our Access Center for services in our Outpatient and Intensive In-Community (In-Home Therapy) Programs. This vital position gathers client information and follows established protocols to schedule appointments. You will have the opportunity to provide our clients with an outstanding customer service experience. The Patient Access Representative is compassionate and provides highly professional and efficient service to all customers. Hours are Monday through Friday, 9:30 am to 6:00 pm. REQUIRES IN-PERSON 5 DAYS/WEEK IN MOUNTAINSIDE, NJ. Starting at $17/hour.

Job Responsibilities:

  • Manage multi-channel referrals via telephone, e-mail, and fax for mental health services.
  • Document within our Electronic Health Record.
  • Complete appointment request scheduling in an efficient manner and work cohesively as part of a team.
  • Respond confidently, patiently and professionally to questions and concerns from referral sources and families.
  • Solicit referrals and conduct marketing activities.
  • Provide an excellent customer service experience and maintain positive relationships with the community at-large, including families and referral sources.

Minimum Qualifications:

To qualify, possession of a High School Diploma and preferred health care customer service-related experience in a Call Center or other similar customer service environment. Excellent communication (verbal and written) skills in both English and Spanish and the ability to work well with people are essential. Ability to multi-task and be highly organized. Flexible, proactive, courteous, patient, and positive personality with a “can do” attitude is a must. Spanish fluency is a requirement for this position. Proficient in Microsoft Office Suite.

We offer a competitive salary and benefits package within a dynamic and diverse workplace focused on staff development, top notch client care, and ongoing expansion and enhancement of our services.

Compensation and Robust Array of Benefits Include:

  • Competitive Pay - starting at $17/hour
  • Comprehensive Medical, Dental and Vision coverage
  • Generous Paid Leave (Vacation/Mental Health/Earned Sick/Personal)
  • 401K Retirement Plan
  • Supplemental Insurance
  • Paid Holidays
  • Paid Professional Development Days
  • Discount offers for entertainment, shopping, and more
  • Family-friendly organization that continually strives to support employees in a motivating and engaging atmosphere

Physical Requirements:

Ability to communicate orally with customers, management, and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Hearing and vision within normal ranges are essential.

No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, copiers, and fax machines.

CCS is an Equal Opportunity Employer. Not only do we embrace and celebrate the diversity of our clients and community partners, but we also strive for the same in our employees. At CCS, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Job Location
Mountainside, New Jersey, United States
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