Bilingual Customer Service Representative


Job Category
Customer Service

Bilingual Humanitarian Administrator / Coordinator

Location: 50 Aviation Rd, Brooklyn, NY 11234.

Candidate MUST be able to reliably transport or commute to this location. The nearest bus stop is 4 miles away, and the nearest subway station is 6 miles away.

Shift Details: 8 Hours / Day | Full Time & Part Time Positions Available

All available shifts include at least one weekend day. We have shifts that start at 6:30 a.m. & 2:30 p.m. Shift availability and times are subject to change.

Benefits (Full Time Workers): Medical, Dental, and Vision (with company contribution)

Pay Rate (LOCAL ONLY): $22 per hour

Overview: We are providing services in New York to the migrant population. As a Bilingual Patient Administrator / Coordinator, you will assist guests, patients, clients, and staff members at our designated sites.

Roles & Responsibilities:

  • Greet guests, patients, clients, and staff members as they enter our locations.
  • Assist guests, patients, and clients through the intake and discharge processes.
  • Scan the QR code on the guest’s badge as they enter and leave the facility and bring any flagged guests to HERRC or Supervisor’s attention, in a timely manner.
  • Register guests into our computer systems.
  • Direct guests, patients, clients, and staff members to the correct resources and escort when necessary.
  • Distribute meals, personal hygiene items, and other necessary items.
  • Clean up after meal distribution and organize leftover food supplies.
  • Organize and store mail for guests.
  • Distribute mail and flyers.
  • Assist guest, patients, and clients with various appointments.
  • Assist with scheduling travel and relocation arrangements for guests, patients, and clients.
  • Utilizes appropriate supplies with minimal waste.
  • Respect and maintain the confidentiality of information.
  • Strive to maintain a positive work environment.
  • Perform additional duties as assigned.


  • Must be Fluent Bilingual in English & Spanish
  • General computer knowledge and skills (data entry is a plus).
  • Ability to use new computer systems.
  • Attention to detail and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong organization skills with the ability to multitask.

About Fidé:

Fidé is a Woman-Owned Business that focuses on providing top-notch candidates to healthcare facilities in rapid time. We are passionate about connecting talented people with amazing jobs. Our recruiters worked hard to provide thousands of nurses to hospitals during the COVID-19 pandemic and we continue to assist hospitals around the country with their hiring needs. We do this by developing professional relationships built upon trust and commitment.

Job Types: Full-time, Contract

Pay: $22.00 per hour


  • Dental insurance
  • Health insurance
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Overnight shift

Weekly day range:

  • Weekends as needed

Work setting:

  • In-person

Ability to commute/relocate:

  • Brooklyn, NY 11234: Reliably commute or planning to relocate before starting work (Preferred)


  • fluent Spanish (Required)

Work Location: In person

Job Location
Brooklyn, New York, United States
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