Bilingual Customer Service Representative

Planned Parenthood Association of Utah

Expired
Job Category
Customer Service
Overview
Description
The call center hours are Monday through Friday, 8:30-6. This position will work 40 hours a week from 10:00 AM - 6:00 PM PM Monday - Friday. This position is part-time and pays $17.50 per hour and does includes partial benefits such as medical, dental, vision, short/long term disability, PTO. holiday pay, 4% retirement match, and EAP.

Customer Relations Representatives work in a small team of four to schedule appointments and provide initial contact and assistance for clients regarding PPAU services, test results, payment options, hours, locations and other inquiries. They build good will for and create a favorable image of the agency through the positive manner in which calls are handled.

We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

Job Duties:

    • Answer phones for multiple sites and respond to client requests/inquiries.
    • Respond to clients/patients basic questions and resolve issues using agency resources in accordance with agency protocol.
    • Transfer calls to appropriate staff and/or departments.
    • Schedule appointments according to agency protocol.
    • Complete all audits, data entry, etc., as assigned
    • Handle patient/client complaints according to agency protocol.
    • Apply listening skills, empathy and rapport to accurately assess caller’s inquiries and service needs.
    • Respond effectively and appropriately to difficult or angry callers in accordance with agency protocol.
    • Provide lab results and accurately document results according to agency protocol.
    • Recognize, document and alert the supervisor to any customer call trends.
    • Manage high volume of calls on a daily basis and prioritize any required follow-through.
    • Assist in identifying issues and trends and make recommendations to help improve overall customer service experience.

What we're looking for:

    • High school diploma or equivalent.
    • Minimum of one year customer service or related experience.
    • Bilingual English/Spanish required.
    • Must provide proof of COVID-19 vaccination, or provide a medial and/or religious exemption
We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

The pay for this position is $17.50 an hour.

Here is a snapshot of the benefits we provide:
  • Affordable medical and dental benefits.
  • Voluntary Vision, Accident and Identity Protection benefits
  • Company paid basic life insurance.
  • Company paid short term and long term disability coverage.
  • 403(b) and Roth plan with 4% employer match.
  • Generous PTO
  • 10 paid holidays
  • Free subscription to CALM
  • 8 weeks 100% paid parental leave after one year of service
  • Unlimited access to the EAP (Employee Assistants Plan)
  • A caring and empowering workplace culture!
As a mission-driven agency, PPAU is not only hyper aware of but also deeply invested in putting people first. We welcome, embrace and celebrate all people regardless of gender, gender-identity, age, race, disability, nationality, ethnicity, faith, or sexual orientation.

No matter what experience you have reproductive rights we encourage you to apply. At PPAU we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and diversity are necessary for success.

Show us how your experiences have shaped you and how you can contribute to PPAU in our mission to provide access to high-quality inclusive and comprehensive sexual and reproductive health care services to all people — with respect and compassion;. We can’t wait for you to share with us your personal story!

WHY WORK AT PPAU?

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.
Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Our Commitment to Inclusion, Diversity, Equity, and Access: PPAU believes sexual health is essential to every person’s overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.
Job Location
Salt Lake City, Utah, United States
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