Bilingual Customer Service Representative

Prutech

Job Category
Customer Service
Overview
Posted : 2023-11-14
Description

Role: Customer Service Representative

Location: Brooklyn NY

Duration; 2 + Years Contract

Responsibilities:
- Provide exceptional customer service to clients in a professional and courteous manner
- Handle inbound and outbound calls to assist customers with inquiries, orders, and issues
- Conduct data entry and maintain accurate customer records
- Utilize sales techniques to upsell products and services
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively in both English and Spanish to assist bilingual customers
- Maintain a high level of phone etiquette and professionalism at all times

Skills:
- Bilingual proficiency in English and Spanish is required
- Strong sales skills with the ability to upsell products and services
- Experience in outbound calling and customer service is preferred
- Excellent data entry skills with a high level of accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Effective communication skills in both written and verbal formats
- Multilingual abilities are a plus

If you are a motivated individual with strong bilingual skills, sales experience, and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Bilingual Customer Service Associate and be part of a dynamic company that values its employees.

Please note: This position requires fluency in both English and Spanish.

Job Type: Contract

Salary: $20.17 - $21.29 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 7 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person
  • Office

Work Location: In person

Job Location
Brooklyn, New York, United States
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