Bilingual Customer Service Representative

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY
The Bilingual Customer Service Representative (CSR) performs functions related to the enrollment of new clients. The CSR registers new clients, obtains basic insurance information and enters data in the Electronic Health Record (EHR). CSRs will be cross trained to work at each site location, performing administrative, scheduling and backfill functions. CSRs will be cross trained to work at every Health and Wellness Center including but not limited to the Navigation Center where they will be trained to perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.

**Bilingual Stipend available**

EDUCATION AND EXPERIENCE/QUALIFICATIONS
High School diploma and one year of progressively responsible work experience is required. A valid Connecticut driver’s license and access to timely and reliable transportation are required. Candidate must be able to speak fluently in both English and Spanish.

Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners is preferable.

LOCATION
Waterbury, CT

SCHEDULE
Full time
Hours 11am-7pm Monday-Friday

EMPLOYEE BENEFITS
Wheeler Clinic offers access to a comprehensive array of benefits, including:

• For Good Health
• Anthem Medical, Prescription, Dental and Vision insurance
• Health Savings Account (HSA), with company contribution
• Wellness Programs
• Free annual flu shots
• For a Secure Future
• Company paid Life and AD&D insurance
• For Retirement
• 403(b) Plan, with clinic contributions for eligible employees
• For Career Advancement
• Education Reimbursement Program
• Training and development opportunities
• For Work Life Balance
• Generous paid time off, including vacation, sick and personal leave
• 10 vacation days
• 8 sick days
• 9 company paid holidays
• 2 personal days
• 2 floating holidays starting January 1st
• Employee Assistance Program (EAP)- Free and confidential counseling
• Employee discounts at local spa and on cell phone services

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides administrative support to outpatient clinicians, psychiatric staff and to all programs.

Greets and communicates in a positive, professional and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls as necessary.

Verifies each patients/client’s insurance coverage at each session via eligibility swipes and/or verification calls to the insurance company.

Collects patient/client copays and outstanding balances at the time of check-in, reconciles deposits, and forwards to billing in a timely manner.

Creates new patient/client charts as needed, including but not limited to demographic and insurance information.

Reviews and completes documentation, including release and consent forms, prior to the intake.

Notifies clinician when client is ready for intake/session and signs out room.
Enters data in a timely and accurate manner for ongoing reporting (e.g., COB, BEH, Guarantor).

Maintains flexibility pertaining to cross training in the Navigation Center and coverage at other Health and Wellness sites(i.e., hours, site, location) to meet the needs of the department.

Processes, and sorts incoming Faxes and Mail.

Schedules appointments for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.

Produces and delivers timely, accurate and professional documents as needed to patients/clients, referral sources, collateral contacts and primary care physicians.
Makes confirmation calls and backfills no/show and cancelled slots by patients/staff according to specified guidelines.

Monitors office supplies, lab supplies, educational and clinical literature and orders as necessary.

Maintains all error and Q&A reports up to date.

Maintains all scanning/indexing up to date.

Pursues and utilizes available trainings and staff development opportunities to develop computer skills, and enhance knowledge and growth within the agency, including insurance coverage.

Maintains competencies to meet expectations in all position-specific key performance indicators.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.