Bilingual Customer Service

Job Description

Our insurance office is quickly growing and we need someone who we can train to fit in our office daily need! The position offered is full time. Our Customer Service Representative needs to meet and exceed customer service standards to current clients while also assisting prospects as they call or come in. Insurance knowledge is a need!

Salary Range: $15.00 per hour

Health, Dental and Vision Insurance

Paid Vacation

Answer incoming phone calls.

Process customer policy change requests.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Schedule appointments for sales staff to meet prospective customers.

Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Proficiency to multi-task, follow-thru and follow-up.

Great Customer Service attitude.

Driven and goal-oriented individual.

Ability to tactfully handle stressful and difficult situations.

Bilingual English/Spanish

Computer skills

Strong oral and written communication skills.