Bilingual Customer Service Specialist

Wake County Government

Job Category
Customer Service
Posted : 2023-04-09
What You'll Be Doing

The Southern Regional Center (SRC) is a facility that brings an array of services to the southern portions of Wake County. The Center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Human Services, Community Services, Environmental Services, Sheriff's Department) and various facility-based partnerships engage the community through the SRC.

The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Medical Records, Reception and Revenue departments at the SRC.

Duties include, but are not limited to:
Assisting clients/patients with Reception and Registration
Directing clients to proper assistance
Utilizing the electronic document management programs for Economic Support Services and Health Clinics
Managing charts for Health Clinics
Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the ban
Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinics and Behavioral Health providers

NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Health and Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)
High school diploma or GED
One year of job-related experience (i.e. customer service, medical records, medical office)
Equivalent education and experience are accepted
Beyond the Basics (Preferred Education and Experience)
Spanish language skills
Exceptional customer service skills
Customer service experience in a fast-paced social service, health care or office environment
Familiarity and experience with social services programs
Administrative experience in a healthcare setting working with healthcare records including electronic medical records
Cash handling experience
Experience acting as the first point of contact for a company or agency
How Will We Know You're 'The One'?
Excellent customer service skills
Attention to detail and accuracy
The ability to serve and meet the needs of a high volume of clients
The ability to adapt quickly to a variety of changing work demands
The ability to handle confidential and sensitive information in a professional manner
The ability to communicate effectively and work as a member of a team
Detailed knowledge of the programs and services that are represented at the Southern Regional Center and a basic knowledge of other county departments/programs and resources
About This Position

Location: Southern Regional Center Fuquay-Varina, NC 27526 USA

Employment Type: Regular

Work Schedule: Mon-Fri 8:15am - 5:15am

Hiring Range: $18.20 - $23.17 Commensurate with Experience

Posting Closing Date: 7:00 pm on 4/11/2023
Job Location
Fuquay-Varina, North Carolina, United States
Share This Job With