Bilingual (English/Spanish) Customer Service Representative - 2nd shift

Vertical Screen, Inc.

Job Category
Customer Service

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Are you interested in an exciting, fast-paced job with great potential for growth? Have you ever considered working in a background screening industry? If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired. As an Occupational Health Services Representative, you will be an important part of this process!

We are looking for service-oriented representatives to provide assistance to callers via phone support and research. We handle a variety of time-sensitive requests, so effective communication skills are essential to what we do. While a prior background in healthcare or knowledge of healthcare terminology is useful, it is not required.

This position helps make a difference in people’s lives and provides a sense of satisfaction knowing you helped get people back to work. You will also be part of a great team that cares about the people they serve and takes pride in what they do!

This is a full-time position at 40 hours a week, and the available shift is 2:00 PM to 10:00 PM, Monday through Friday.


  • Handle a high volume of inbound or outbound calls
  • Evaluate documentation and information needed
  • Processing and following up on invoices and faxes
  • Administrative duties such as filing, scanning, and mailing different types of documents
  • Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills

  • Must be bilingual in Spanish.
  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office


The candidate we are seeking will have at minimum a high school diploma or equivalent.


Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • On-site Employee Gardens - plants & flowers provided
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

Job Type: Full-time

Pay: $15.50 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year


  • 8 hour shift
  • Evening shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to commute/relocate:

  • Warminster, PA 18974: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you work 2:00pm-10:00pm M-F?
  • Can you accept the starting rate of $15.50hr?


  • Spanish (Required)

Work Location: In person

Job Location
Warminster, Pennsylvania, United States
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