Bilingual Entry Level Customer Service Representative- Phoenix, AZ

Bilingual Customer Service Representative

SIGN ON BONUS! Receive $350 after training!

JOIN THE PECKHAM TEAM!

• Great Company Culture. Peckham was named #11 in the 2015 Fortune Magazine’s “Great Place to Work” for small and medium companies and has been certified as a Great Place to Work® company for six consecutive years!
• Work Life Balance. At Peckham, we “embrace the ‘AND’”!
• Rest & Relaxation. Receive 12 paid holidays per year, paid time off and sick time!
• Health Benefits. Medical with HSA options, as well as dental, vision, and life insurance.
• Career Development. Opportunities for professional advancement, including enhanced responsibility and increased pay.
• Support & Understanding. Peckham provides all Team Members with on-the-job support.

IMPORTANT INFORMATION

• Location: 13450 N Black Canyon Hwy., Phoenix, AZ 85029
• Hours: Both full and part time shifts available, Mon – Fri 8:00AM – 10:00PM (EST); Saturday and Sunday shifts available!
• Wage: 17.53 per hour plus $4.41 per hour Health & Welfare Benefit, $19.11 after full clearance is obtained

SUMMARY

This is a phone-based customer service position supporting a government customer. Customer Service Representatives (CSRs) in this position will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers. Successful candidates will have a customer service orientation with excellent communication and problem-solving skills .

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• At least 18 years of age
• U.S. Citizen
• Must be fluent in English and Spanish
• Proficient in the English language (written and verbal)
• Ability to obtain a security clearance
• Ability to pass a computer skills assessment ( typing, reading comprehension)

DUTIES AND RESPONSIBILITIES

• Provide superior customer service by answering incoming calls in a timely manner
• Follow established policies and procedures to respond and route calls appropriately
• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
• Log customer information into a database ensuring data entry is accurate and complete
• Access knowledge base per customer request for information
• Verify and record demographic data with caller and escalate customer issues as appropriate Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations
• Promote Peckham’s vision, values, and services to all customers and stakeholders
• Assist in maintaining organization wide quality standards
• Flexibility in work hours and shifts including potential for weekends as needed
• Accept other jobs/duties as assigned

SECURITY

Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask . The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift . Individuals will be required to be mobile throughout the building .

WORK ENVIRONMENT

Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER INFORMATION

This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.'
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Job Types: Full-time, Part-time

Pay: From $17.53 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person