Bilingual Insurance Customer Service Representative

Liliam Cardot-Farmers Insurance Agency

Job Category
Customer Service
Posted : 2023-07-03

Job Description

**Warm Leads Provided***Monday thru Friday Schedule***

Our agency is growing and we want you! Liliam Cardot-Farmers Insurance Agency is looking for a Bilingual Insurance Customer Service Representative to fill a full-time role in our office. We want a highly organized professional who loves interacting with others and can light up a room with their personality. As a Customer Service Representative, you will be responsible for connecting with our clients and ensuring they get the top-notch service they deserve. To do this you must be persistent, have a passion for helping others, and thrive in a fast-paced environment. If youre looking for a rewarding Customer Service career with the opportunity to grow, we want you on our team. Apply today!

Must have a Personal Lines License.

Insurance experience is not required to apply


Salary Range: $43000.00 - $55000.00 per year

  • Hourly Wage Plus Commission
  • Warm Leads Provided
  • Paid Time Off (PTO)
  • Monday thru Friday Schedule 9 am to 5:30 pm
  • Days
  • Holidays Off
  • Paid Holidays
  • Professional Development
  • Professional Work Environment
  • Equipment Provided

  • Educate clients on the insurance policies that best suit their needs
  • Issue insurance documentation, process customer policy change requests, take payments and update information as needed.
  • Follow up with customers to assure satisfaction, respond to queries, handle objections, and solve or refer problems.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Provide ongoing support to insurance clients as needed.
  • Expands/rounds our existing accounts by identifying potential gaps in coverage, recommending, and implementing proper coverage.

  • Must have a Personal Lines License.
  • 1+ years experience in customer service. Insurance experience is a BONUS!
  • Insurance experience is not required. Must be willing to learn, coached, and trained.
  • Fluent in Spanish and English: Excellent Written/Verbal communication skills
  • Basic computer software knowledge
  • Ability to multitask, prioritize, and build relationships with customers
  • Professional phone and office etiquette
Job Location
Phoenix, Arizona, United States
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