Bilingual Insurance Customer Service Representative

Job Description

**Warm Leads Provided***Monday thru Friday Schedule***

Our agency is growing and we want you! Liliam Cardot-Farmers Insurance Agency is looking for a Bilingual Insurance Customer Service Representative to fill a full-time role in our office. We want a highly organized professional who loves interacting with others and can light up a room with their personality. As a Customer Service Representative, you will be responsible for connecting with our clients and ensuring they get the top-notch service they deserve. To do this you must be persistent, have a passion for helping others, and thrive in a fast-paced environment. If youre looking for a rewarding Customer Service career with the opportunity to grow, we want you on our team. Apply today!

Must have a Personal Lines License.

Insurance experience is not required to apply

In-office

Salary Range: $43000.00 - $55000.00 per year

• Hourly Wage Plus Commission
• Warm Leads Provided
• Paid Time Off (PTO)
• Monday thru Friday Schedule 9 am to 5:30 pm
• Days
• Holidays Off
• Paid Holidays
• Professional Development
• Professional Work Environment
• Equipment Provided

• Educate clients on the insurance policies that best suit their needs
• Issue insurance documentation, process customer policy change requests, take payments and update information as needed.
• Follow up with customers to assure satisfaction, respond to queries, handle objections, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provide ongoing support to insurance clients as needed.
• Expands/rounds our existing accounts by identifying potential gaps in coverage, recommending, and implementing proper coverage.

• Must have a Personal Lines License.
• 1+ years experience in customer service. Insurance experience is a BONUS!
• Insurance experience is not required. Must be willing to learn, coached, and trained.
• Fluent in Spanish and English: Excellent Written/Verbal communication skills
• Basic computer software knowledge
• Ability to multitask, prioritize, and build relationships with customers
• Professional phone and office etiquette