Bilingual (Spanish) Call Center Customer Service Chat/ Representative

IMMEDIATE NEED FOR ON-SITE Bilingual (Spanish) Call Center Customer Service Representative! $150 Signing Bonus after 60 days

All candidates are required to apply through the ASK website

https://www.asktelemarketing.com/careers

A Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

Bilingual (Spanish) Call Center Customer Service Representative Duties and Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Bilingual (Spanish) Call Center Customer Service Representative Requirements:

• Daytime Shift Open Availability:
• Monday through Sunday.
• 7 a.m. to 9 p.m. *Working 1-10p shift*
• Overnight Shift Open Availability:
• Monday through Sunday
• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.

Bilingual (Spanish) Call Center Customer Service Representative Skills and Specifications

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.

Bilingual (Spanish) Call Center Customer Service Representative Education

• High school diploma or equivalent.

Job Types: Full-time, Part-time

Pay: $11.50 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Montgomery, AL 36117: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

• Health insurance