THIS POSITION IS FOR A SPANISH-SPEAKING CANDIDATE ONLY.
SPANISH SPEAKING POSITION ONLY
Have candidates tested for typing speed and include this upon submission.
Customer Service Representative & Outbound Collector for our client located in Ankeny,IA
- Answer inbound phone calls from internal and external customers
- Process customers payments Make credit release decisions following procedures
- Refer customer disputes to field personnel for final resolution
- Make payment arrangements on delinquent accounts
- Escalate customer disputes and collections situations as necessary
- Assist team in meeting inbound service level standard
- Responsible for the investigation and analysis of credit information while working within established guidelines
- Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections Credit limit assessments Participate or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions)
- Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets)
- Work set # of accounts each day and note all efforts
Pay and Benefits:
- The Salary for this position is between $ 16.00 and $ 17.50 per hour (Max Pay rate).
Required Skills / Qualifications:
- High School Diploma or GED
- Minimum of 2 years experience in Testing results
- Minimum of 2 years experience in Excel
Preferred Skills / Qualifications:
Job Type: Full-time
Salary: $16.00 - $17.50 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Ankeny, IA 50021: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location