Bilingual Spanish Customer Service Representative

Acara Solutions

Expired Full-time
Job Category
Customer Service
Overview
Job Type : Full-time
Posted : 2023-04-09
Description

THIS POSITION IS FOR A SPANISH-SPEAKING CANDIDATE ONLY.

SPANISH SPEAKING POSITION ONLY

Have candidates tested for typing speed and include this upon submission.

Customer Service Representative & Outbound Collector for our client located in Ankeny,IA

  • Answer inbound phone calls from internal and external customers
  • Process customers payments Make credit release decisions following procedures
  • Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts
  • Escalate customer disputes and collections situations as necessary
  • Assist team in meeting inbound service level standard
  • Responsible for the investigation and analysis of credit information while working within established guidelines
  • Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections Credit limit assessments Participate or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions)
  • Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets)
  • Work set # of accounts each day and note all efforts

Pay and Benefits:

  • The Salary for this position is between $ 16.00 and $ 17.50 per hour (Max Pay rate).

Required Skills / Qualifications:

  • High School Diploma or GED
  • Minimum of 2 years experience in Testing results
  • Minimum of 2 years experience in Excel

Preferred Skills / Qualifications:

  • Typing at least 40WPM

Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Experience level:

  • Under 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Ankeny, IA 50021: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Location
Ankeny, Iowa, United States
Share This Job With