Bilingual Spanish Customer Service Representative - Teleflora

Teleflora

Expired Full-time
Job Category
Customer Service
Overview
Job Type : Full-time
Posted : 2023-04-10
Description
Company Description


Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network. With 11,000 member florists in North America alone, Teleflora is the largest online florist network. Providing innovative marketing, education and technology to make sure our member florists get the resources they need to thrive.

We are seeking an enthusiastic, bilingual (English/Spanish) Customer Service Representative who will act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. Our Customer Service Representatives work Monday-Wednesday in the office and may work from home on Thursday/Friday.


Job Description


The Bilingual Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop from both our Spanish speaking and English-speaking florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

You'll assist our member florists with their questions, requests, product purchases, and problems.

Incoming calls may include, but are not limited to the following:

  • Flower Orders
  • Product Orders
  • Directory Orders and Changes
  • Credit Card Product and Equipment Orders
  • Credit Card Equipment Troubleshooting
  • Customer monthly statements
  • Web Hosting
  • Additional duties as needed

Qualifications
  • High School Diploma required
  • Strong written and oral communication skills
  • Ability to make decision with little direction
  • Strong attention to detail
  • 1-2 years Customer Service/Call Center experience
  • Basic math skills
  • Ability to speak clearly in a well-modulated voice using good diction
  • Typing 25 WPM/ net minimum
  • Knowledgeable in basic computer skills
  • COVID vaccination will be required for this position unless candidate has a legally valid exemption.

Working Conditions:

  • Must be able to work extended hours (overtime as requested) to meet company deadlines
  • Flexibility. Shift requirements may change based on department needs and company programs
  • Holiday time off will be prohibited due to increased order volume

Additional Information
  • Competitive benefits package including Medical, Vision, Dental, 401k
  • Paid Time Off
  • Paid Sick Leave
  • Education Reimbursement
  • Wellness tracking and incentives
  • Wonderful Giving (www.wonderfulgiving.com) - allowing you to donate company money to a cause of your choice

All your information will be kept confidential according to EEO guidelines.

EEO is the law - click here for more information

Job Location
Paragould, Arkansas, United States
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