Bilingual Spanish Customer Service Representative

Universal Logistics Holdings, Inc.

Job Category
Customer Service
Posted : 2023-07-14

Routing Representative / Analyst

Universal Logistics Holdings, Inc. is a leading asset-light provider of customized transportation and logistics solutions. We provide our customers with supply chain solutions that can be scaled to meet your changing demands and volumes. We offer a comprehensive suite of services including transportation, value-added, intermodal and specialized services that can be utilized throughout your entire supply chain. Currently, Universal is seeking Routing Analyst candidates for our position based out of our corporate office in Warren, MI.

The ideal candidate will possess knowledge and/or experience in the following areas:

§ Route Design

§ Route Management

  • Experience working with large, complex data sets
  • Creating, updating and managing databases and processes

§ Capability to prioritize, multi-task and manage time effectively

  • Ability to work independently and as member of a team
  • Shipping and/or packaging knowledge

§ Must have solid communication and Analytical skills – daily interaction with cross-dock, suppliers, carriers and customer personnel

§ Scorecard generation/maintenance/tracking (IB/OB trailer utilization, planned vs. actual route mileage, packaging discrepancies, proposed cost savings)

§ Daily/weekly/monthly reporting for cross-docks, carriers, management and customers

  • Capable to complete special projects as assigned
  • Committed to meet deadlines

§ Bilingual (English and Spanish) - preferred but not required

The ideal candidate will possess experience with the following computer programs:

  • Microsoft Office (especially Excel and/or Access)
  • Routing Software
  • VBA for Excel would be a plus

Other requirements include:

· Bachelor’s Degree or Associate’s Degree

· Highly organized with a strong attention to detail

  • Good oral and written communication skills

· Strong data analysis and information processing skills

  • Eager to learn
  • Capable of making quick decisions
  • Good work ethics
  • Innovative and motivated toward continuous improvement

· Ability to think outside the box

This position offers a competitive wage and benefits package, as well as offering upward mobility within the company. If you are an energetic, self-motivated individual with the drive to become part of a growing organization, do not hesitate, respond today!

Look us up on the web at:

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 10 hour shift
  • Day shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Warren, MI 48089: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Location
Warren, Michigan, United States
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