Bilingual (Spanish/English) Customer Service Representative

Summary: The Bilingual (Spanish/English) Customer Service Representative is a role that is responsible for supporting one or more clients with customer inquiries and support while demonstrating our company values. Also, for responding to customers via phone, text and email. The right person for this role must be bilingual in both Spanish and English.

Duties and Responsibilities include the following. Other duties may be assigned.

• Inbound and Outbound General Customer Service.*
• Bilingual (Spanish) is a must, with the ability to communicate in both Spanish and English effectively and professionally with others.
• Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.*
• Data entry into CRM system.*
• Educate customer on specific information.*
• Contacts customers to gather market research.*
• Uses computer and multiple programs.*
• Full Schedule Flexibility required.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Outlook, Chrome, Edge, In-house, IEX or other provided systems and Slack.

Education/Experience:

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Excellent Verbal and Written Communication Skills
• Time Management- Schedule Adherence
• Listening Skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational Skills
• Attention to Detail
• Good Judgement
• Adaptability
• Teamwork

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, and walk.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

MUST BE LOCATED IN ARIZONA