Call Center Customer Service Rep - Bilingual English Spanish - Entry Level

Smile America Partners

Job Category
Customer Service
Posted : 2023-07-03

Company Name: Smile America Partners
Position: Spanish Bilingual Customer Service Representative, North Phoenix, AZ


Entry Level Call Center! No Experience Necessary! Full Time

Job Overview:
The nation’s largest in-school dental program is looking for Bilingual Spanish/English Call Center Agents responsible for a variety of tasks including; inbound/outbound calls, answering customer’s questions, verifying account information, processing payments, and contacting patient’s guardians to resolve account issues so that students can receive in-school dental care. For almost 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.

Job Title Qualifications:

  • Customer Service
  • High School Diploma or GED
  • Bilingual Fluent Spanish/English
  • Soft Skills
  • Computer Skills / Email / Excel / Internet Explorer
  • Self-Motivated, Energetic, Team Player

Job Title Responsibilities:

  • Enroll children in the in-school dental program
  • Data entry information in web based program
  • Insurance Verification

Our teams enjoy:

  • Full time 40 Hours
  • AM and PM Shifts Call Center Hours of Operation 6:00am to 7:00pm
  • $15.00 /Hour Base pay + Monthly Commission (hourly pay + Commission)
  • No Cold Calling
  • Paid Training
  • Shift Differential Pay- for PM Agents
  • Medical – Dental – 401K – PTO – Full Time Employees

Who We Are:
Smile America Partners is the nation’s leading in-school dental program founded almost two decades ago by two moms, who happen to also be dentists. The founders saw a tremendous need among underserved school aged children who did not have easy access to dental care and who often suffered from poor oral hygiene, tooth decay, pain and associated medical problems. Knowing that many parents could not take their children to the dentist due to issues including time off from work and transportation challenges, they sought to bring the care to the need. Today, through its dental partners, Smile America Partners provides preventive and restorative care to approximately 500,000 children per year.

Rewarding work. Competitive compensation. Smile America Partners.

Job Type: Full-time

Pay: $15.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance


  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay

People with a criminal record are encouraged to apply

Ability to commute/relocate:

  • Phoenix, AZ 85053: Reliably commute or planning to relocate before starting work (Preferred)


  • Spanish (Preferred)
  • English (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Day Shift (Preferred)

Work Location: In person

Job Location
Phoenix, Arizona, United States
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