Customer Service Representative (Bilingual English & Spanish)

Technology Service Professionals, Inc

Job Category
Customer Service
Posted : 2023-07-14

If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people and our commitment to those employees is written into our company values.

These are the job duties and responsibilities of a Customer Service Coordinator:

  • Receive purchase orders from customers and track supply to keep the customer informed about the product, keeping customers updated about shipping, arrival dates delivery and possible issues that may arise, and ensuring all documents associated with the delivery are prepared and ready for the customer.
  • Perform bi-weekly reviews with all active customers to verify current and future orders, and send this information to the production planner and related internal areas.
  • Fulfill requirements requested by customers, such as delivery of documents and/or formats. Handle urgent requests within a maximum of two hours and normal requests within a maximum of 4 hours.
  • Collect all the information and documents required for internal registration of customers (according to credit policy and other internal procedures), and document them via teams.
  • Track quotes from domestic and export customers to ensure they are delivered within 24 hours or less of request.
  • Place and document sales orders.
  • Provide accurate, valid and complete information regarding the status of the order with the end customer (order tracking), through effective and timely communication with team members as deemed necessary, ensuring deliveries are made on time.
  • Identify customer complaints or special requests, communicate them to the Sales Director and the Production Committee, seek and offer alternatives aimed at the customer satisfaction.
  • Provide after-sales service to determine satisfaction levels and identify new needs or additional services that contribute to customer retention.
  • Serve as a link between the customer and the company by being attentive and sensitive to the customer's needs. Appropriately communicate them to the internal team and offer solutions and alternatives, based on the decisions made.
  • Generate statistics, regarding the level of customer satisfaction and its relationship with sales.
  • Execute all other functions inherent to the position and those determined by their hierarchical superiors.

You should be able to handle everything above because you have experience like:

  • Required: Bachelor of Business Administration, Commercial Relations, International business or relatedDesirable: Diploma or Specialty in Commercial Relations, Sales, Marketing, international business or related
  • 5 years minimum in sales and customer service, preferably in food industry companies
  • Fully bilingual and bicultural English – Spanish
  • Customer Portfolio Management, Product Presentations and Customer Reporting, Customer Prospecting Attention, follow up and solution to complaints
  • SAP, Office Advanced, Teams, Visio
  • Proven experience in a customer service role
  • Excellent communication (written & verbal) and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to work well under pressure and in a fast-paced environment
  • Parallel project management

Additional information about this Customer Service Coordinator role:

  • View our benefits information:
  • Candidates must be authorized to work in the United States

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Work from home

Experience level:

  • 4 years
  • 5 years


  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid remote
  • Office

Ability to commute/relocate:

  • Charlotte, NC 28202: Reliably commute or planning to relocate before starting work (Required)


  • Associate (Required)


  • English and Spanish (Required)

Work Location: Hybrid remote in Charlotte, NC 28202

Job Location
Charlotte, North Carolina, United States
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