Customer Service Representative - Bilingual English/Spanish

NV Energy

Expired
Job Category
Customer Service
Overview
Description

Responsibilities


Would you like to join the premier provider of energy for Nevada? Would you like the opportunity to build a career that offers you challenge, adventure and a variety of work assignments while growing your skills and expertise - consider NV Energy!

NV Energy has served Nevada for more than 150 years. Our Company is committed to creating a culture that embraces our core values of safety, customer focus, compliance, integrity, and reliability.

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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Performs varying degrees of clerical functions, from intermediate to fairly sophisticated, which require typing skills and the use of office equipment, personal computers, and business software systems. Customer interaction requires extensive use of customer service skills and a significant degree of decision-making authority. Employees in the classification work in the following areas:
  • Call Center
  • Commercial Office Support
  • Customer and Field Operations
  • Customer Credit and Billing
  • PBX
  • Material Management

Requirements


Essential Education, Skills and Environment

Education and Work Experience

Required:

  • High school diploma (or GED) and 2 years of customer service experience.
  • Bilingual in English/Spanish.

Prefer minimum of 1 year of call center experience.


Specialized Knowledge and Skills

Minimum typing speed of 25 words per minute.


Equipment and Applications

PCs, word processing, spreadsheet and database software.


Work Environment and Physical Demands

General office environment, no special physical demands required.

Contact Center hours of operation are 24 hours a day, 7 days a week, 365 days a year, including Saturdays and Sundays. This position requires employees to be flexible to work any shift.

May require mandatory overtime.

Compensation


$19.78 to $26.61 per hour. Potential Safety Bonus 2%. The company reserves the right to determine the number of positions awarded for this requisition.

Benefits


We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.

  • Medical
  • Pharmacy
  • Dental
  • Vision
  • Life Insurance & AD&D
  • Wellness
  • Flexible Spending Accounts
  • 401(k) fixed contribution – company contributes 4% regardless of employee’s contribution
  • 401(k) match – company matches 100% of the employee’s first 6% contribution; immediate vesting
  • Adoption assistance
  • Tuition Assistance
  • Paid Time Off (PTO)
  • 12 paid holidays
  • Parental leave
  • Military leave
  • Bereavement leave
  • Short-term and long-term disability
  • Identity Theft Protection – company paid
  • Flexible Work Schedules, Part-Time Remote Work, or Full-Time Remote Work Options in NV (depending on position) – ask the hiring manager for more information
  • Visit our Corporate website for detailed information and other benefits offered

EOE/Veteran/Disability


At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711

Job Location
Las Vegas, Nevada, United States
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