Customer Service Representative -Spanish

IIC

Job Category
Customer Service
Overview
Posted : 2023-11-02
Description

Job Title: Customer Service Representative Location: Boston, MA Duration: 6-9 months contract

Hiring process:Candidate will have to clear an in-person interview, Candidate must be fully vaccinated as per State of MA law.

Looking for English and Spanish-speaking candidate

Interact face-to-face live with walk-in clients

Research and resolve member questions and issues using multiple online tools and systems

Track and monitor the status for open request using multiple online tools and systems

Document all work including completed tasks and notes in an online CRM tool

Review and analyze member paperwork, forms, and activity within multiple online tools and systems

Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status

Collaborate with internal teams to research and resolve issues for Health Connector members

Collaborate with external third-party teams to resolve issues for Health Connector members

Answer member questions as needed

Job Type: Contract

Pay: $20.00 per hour

Experience level:

  • 10 years
  • 11+ years
  • 5 years
  • 6 years
  • 7 years
  • 8 years
  • 9 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to commute/relocate:

  • Boston, MA 02118: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 5 years (Required)
  • Call center: 3 years (Required)
  • Bilingual: 3 years (Required)
  • Spanish: 3 years (Required)

Work Location: In person

Job Location
Boston, Massachusetts, United States
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