Customer Service/Intake/Scheduler Associate - Bilingual (English/Spanish) - Therapy Direct

Therapy Direct

Job Category
Customer Service
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This position is responsible for handling referrals, scheduling patients, responding to incoming calls, emails and faxes. Associates will be working with the Therapy Direct team to ensure the workload is distributed as needed.



  • Answering customer calls with a positive friendly attitude
  • Data entry and processing new therapy referrals
  • Contacting physicians, employers, case manager and clinics for additional information and medical records request
  • Intake and storage of all electronic medical records
  • Follow up scheduling calls to clinics
  • Mailing patient letters
  • Timely correspondence with all case managers, adjusters and clinics
  • Working ageing reports per client group
  • Assist with answering incoming calls
  • Open and distribute incoming faxes
  • Cross-trained to assist other team members as work load requires
  • Assist with additional projects and reporting as requested


Bilingual Preferred (English/Spanish)

Education - Associates degree or equivalent preferred, high school diploma or equivalent is minimum

Experience - Healthcare, physical therapy clinic or related medical provider experience preferred. One to three years’ experience in healthcare, insurance or a related field.

Prefer experience in the healthcare industry.


  • High attention to detail
  • Organization skills
  • Excellent customer service skills
  • Teamwork
  • Ability to work independently and as part of a team
  • Capable of handling changing priorities effectively
  • Ability to interact with a wide variety of customers including insurance adjustors and providers
  • Must be able to multitask and meet deadlines
  • Requires advanced computer skills
  • Must communicate frequently and with proper verbal and written language
  • Fluent spanish speakers preferred
Fulltime positions include:
  • Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
  • 3-week Paid Time Off plus paid holidays
  • 401K + company match
We strive to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates, and we commit to continue to focus on diversifying every level of our workforce accordingly.
Job Location
Chattanooga, Tennessee, United States
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