NEW* Customer Service Representative (Bilingual)

Summary:

Serves as a product specialist and service liaison, providing best in class service to assist customers with solutions that best fit their needs while addressing any emerging customer concerns with accuracy and efficiency.

Department: ALECO by ES ROBBINS
Reports to: Customer Service Manager

Duties & Responsibilities:

• Provide professional and courteous customer support via phone, e-mail and written correspondence.
• Provide accurate verbal and written quotes to customers. Follow-up on outstanding quotes in a timely manner, involving management team members as necessary.
• Provide accurate order status information as requested by customers and management team.
• Accurate and timely order entry for direct sales and other customer groups as assigned with 24 business hours.
• Ensure accurate processing of purchase orders including verification of custom specifications, product drawing preparation and any documentation required for operations. Apply appropriate follow-up as needed.
• Serve as primary end-user contact regarding warranty issues and warranty replacement orders.
• Assist Accounts Receivable department with researching and resolving claims, credits, and debits.
• Maintain customer specific files.
• Assist sales team in researching accounts, sales performance analysis, and preparing sales presentations.
• Any additional duties and/or functions as required for the achievement of departmental and company goals.

Qualifications:

• EDUCATION/EXPERIENCE: High school diploma or equivalent; college degree preferred. 3-5 years’ experience in a dynamic, fast-paced customer service or customer contact environment preferred. Strong basic mathematical skills are required. Experience working with South American countries is highly desired.

• COMMUNICATION SKILLS: Must be able to speak Spanish fluently. Excellent verbal and written communication skills are required. Must be able handle customer concerns diplomatically with a business mindset.

• COMPUTER SKILLS: Microsoft Office, particularly MS Word, MS Excel, PowerPoint, MS Outlook and Internet Explorer. Ability to use or learn Epicor ERP, Goldmine CRM, and QuoteWerks systems a plus.

• ORGANIZATIONAL: Excellent organizational and follow-up skills required.
  
• WORK ENVIRONMENT: Must be able to sit for significant periods of time. Must be able to work independently as well as in a collaborative team atmosphere.

To apply:

Qualified candidates should submit resume to jobopportunities@esrobbins.com

To apply for this job, click “Apply Now” and attach your resume for consideration. Please include contact information.