Spanish Customer Service Representative

Job opportunity for Customer Service Rep. This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:

• Registration for the Telephonic Timesheet System and/or Website
• Assistance with password resets
• Instruction and troubleshooting guidance through timesheet submission
• Claims submissions
• Direct Deposit Setup, Change, or Cancellation instructions
• Garnishment Status
• General questions regarding timesheets, payment information, or how to use the systems

Service Desk agents must be proficient with various tools and technology including and not limited to:

• Checking email through Outlook
• Toggling between multiple systems in Windows
• Follow instructions to troubleshoot basic technical issues in Windows
• Utilizing three different monitors simultaneously
• Multitasking throughout the day in using the computer while speaking with callers on the phone.
• Must be Bilingual -English and Spanish Speaking
• Must be a team player.

Job Types: Full-time, Contract

Salary: $18.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your email address.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person