Job Title: Retail Admissions Associate (Spanish speaking)
Reports To: Manager of Guest Experiences
FSLA Status: Non-Exempt (hourly)
Work Schedule: Part-time (up to 25 hours per week), Monday – Sunday. Shifts will generally be in the 4.5 to 7.5 hour range.
Starting Pay: $14.50/hour
Position Summary
We are seeking a team-oriented individual who will thrive in a fast-paced environment and who is well suited to working collaboratively with staff. This person should be a friendly, passionate professional with experience in retail sales and customer service. The Retail/Admissions Associate is responsible for greeting guests, answering questions, checking-in visitors, answering the phone, selling tickets and memberships, and merchandise sales. This position requires work on weekends, holidays, and occasional evenings.
Essential Duties and Responsibilities
- Welcome all guests into the museum.
- Ensure excellent retail and museum experiences for our guests.
- Open and close the front desk and gift shop (in conjunction with Manager of Guest Experiences).
- Help with data entry for processing visitor data and retail sales.
- Check-in Field Trips and Group Visits.
- Maintain a clean, uncluttered front desk area to create a welcoming first impression.
- Support the Associate Director of Guest Experiences with day-to-day operation of the gift shop.
- Process sales transactions using the POS (point-of-sale) system, currently Altru.
- Organize, display, and replenish merchandise in the gift shop.
- Maintain the visual look of the store through cleaning and merchandising.
- Understand, and speak to, the philosophy of the gift shop and the mission of the organization.
- Become familiar with the products/titles sold in the gift shop.
- Be informed about daily museum programming and upcoming events.
- Encourage membership sales to guests by highlighting features & benefits.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Great people and customer service skills.
- Must be proactive, enthusiastic, and flexible on the job.
- Able to work independently and prioritize tasks.
- Able to follow verbal and written instructions.
- Able to work effectively with a team.
- Must be willing to be trained and certified in CPR/AED and First Aid.
- Willingness to work weekends, holidays, and occasional evenings.
Minimum Qualifications
- Spanish fluency is required.
- Two years’ experience in a retail or hospitality environment.
- Two years’ cash handling/POS experience.
- Basic understanding of merchandising and inventory processes.
- Knowledge of the educational content and value of museum exhibits and programs.
- Enthusiasm for learning and mastering new skills on an ongoing basis.
- Proof of COVID-19 vaccination required.
To apply, please send your resume and cover letter to Michael Bilharz, Associate Director of Guest Experiences at michaelb@childrensmuseumtucson.org
Job Type: Part-time
Pay: $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Tucson, AZ 85701: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Retail sales: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
Work Location: One location