Retail Tech Sales - Bilingual Spanish - Saint George, UT

Are you sales oriented and results driven? Do you love technology? We're looking for a super confident, sales-loving, people-loving super star! Commissions are unlimited...

POSITION DETAILS

As a Retail Tech Sales Specialist, you will focus on the following VIP Service Offerings:

• Help customers get device problems repaired, replaced, or reimbursed.
• Help customers assess and protect their home technology devices from attic to cellar.
• Help customers get access to world-class 24x7 tech support for all their in-home-technology.
• Help customers with access to 24x7 services like free cloud storage for photos and files, and more.

You’ll be providing the best possible experience for our customers, both on the phone and in person. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging and reassuring. All applicants should be willing to use proven techniques to increase their merchandise and service sales. You will build and maintain relationships with customers to help guide them to the right products and services that best fit their needs.

You will also be responsible for performing other duties within associated with being the up-front retail expert, whether it’s maintaining displays and store cleanliness or assisting team members. We base your level of success on your own sales and personal productivity, as well as overall team and business performance.

TASKS & RESPONSIBILITIES

• Diagnose devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a Non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet UBREAKIFIX quality standards
• Greet customers in a personal, friendly yet professional manner
• Maintain a positive work environment
• Answer phone calls with a professional, courteous, and friendly manner
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep work order notes up to date and complete - comprehensive notes are essential
• Maintain the cleanliness and professional appearance of the store.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
• Use store displays and interactive devices effectively to enhance the customer experience and sales.
• Meet or exceed key performance objectives, including sales and customer satisfaction goals.
• Listen and build relationships with customers to find the right products and services for their lifestyle.
• Demonstrate knowledge of latest products and services. Remain current on industry and competition trends, pricing plans and promotions.
• Maintain a positive work environment.

REQUIRED QUALIFICATIONS

• 2+ years retail sales experience on cell phone carrier sales teams.
• Proven ability to meet sales goals.
• 1-2 years customer service experience in a retail environment.
• Bilingual (English & Spanish) preferred.
• If you’re not bilingual but are confident you meet all other requirements – and can prove it – then please apply.

BASIC QUALIFICATIONS

• A personal passion for, and experience with cell phones, computers, tablets, and other electronics we all use at home.
• Super-quick, self-motivated learner. We’ll provide the training.
• Ability to deliver great customer experiences in any environment.
• Invigorated by constant personal interaction.
• Outstanding customer service skills.
• Strong selling and follow-up skills.
• Punctuality/Dependability.
• Strong written and oral communication skills.
• Consistently personable and always maintaining a friendly team attitude.
• Must be able to touch type at 30+ words per minute
• High school diploma or GED. Associate’s Degree or Bachelor's degree is preferred.

COMPENSATION

• Competitive hourly pay plus uncapped commissions.
• Ongoing sales training.
• You drive your own growth.

All applicants are subject to drug screening and a background check.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Saint George, UT 84790: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person