Customer Service Representative

• Answer incoming web forms and inbound calls with urgency
• Convert leads and prospects to new accounts with a 6% close ration
• Grow existing active accounts to maturity by following up with each account monthly
• With tenacious follow up, consistently win back inactive accounts
• Willing to become a Salesforce expert, documenting all calls, emails and tasks
• Willing to become a competent lead generator by cold calling a minimum of 8 hours each week
• Is dependable with other departments in clearly communicating internally and externally
• The Inside Sales Representative will report to the Director of Inside Sales and will be responsible for all inside sales leads
• Other duties as assigned

• Proficient computer skills including Microsoft Word, Excel, and Outlook
• Ability to communicate in a professional manner when dealing with employees, vendors, customers and company contacts
• Motivated self-starter with the ability to perform the above duties with little supervision
• Capacity to multi-task in a fast-paced work environment along with organization under expected timelines
• Team-player who works well with all internal departments

• A minimum of 1 year Customer service experience
• A minimum of 1 year Sales experience
• Good organizational and time-management skills
• Salesforce CRM Experience a plus
• High School Diploma

E04JI800v32e402mkrx