Customer Service Representative

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Meetze Plumbing continues to grow! We continue to grow because we only hire the best, and our customers love us for it! You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only customer service representative they'll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

We need top-of-the-line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

Full-Time Shift Available: Schedule: Monday - Thursday 7A - 9P

$15 - $18 hourly plus commission

Job Duties:

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence, and be clear, compelling, and personable.
• Respond to customer requests, resolve issues, and promote the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Update client accounts for accurate contact information
• Tag accounts with the appropriate tags
• Outbound calls as needed to handle the demand
• Follow up on open estimates, service plans, and inspections via outbound calling, emailing, and snail mail
• Maintain a minimum KPI score of 80% closing rate right after training

Required Experience:

• 3 – 5 Years of Customer Service Experience
• Computer skills
• Must have strong typing skills and be detail-oriented
• Strong written and verbal communication
• Ability to communicate and interact with others effectively in a professional, courteous manner
• Being able to multitask and keep accurate records
• Knowledge of different software systems and being able to navigate multiple computer screens at a time.
• Ability to work overtime, evenings, weekends, and holidays as needed.

Working Conditions:

This job is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as interaction with staff, technicians, and vendors.

Meetze Plumbing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.