Customer Service Representative

In this role you will:

• Provide excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
• Conduct personal interactions with customers representative of a company with strong, ethical standards.
• Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
• Maintain a strong knowledge of all products, services, and promotions.
• Communicates with assigned accounts through phone calls, email, text and fax communication.
• Process customer requests for pricing, information, and availability regarding products.
• Process customer orders for products both in stock and special order.
• Notify customers regarding special orders, backorders, will-calls and deliveries.
• Share pricing and distribute customer price sheets as required.
• Highlight promotions and dealer programs as required based on provided direction and monthly talking points.
• Support Sales staff and Territory Managers by providing quotes, processing orders, and providing information for their customer base in a timely manner.
• Interact with branch staff in a professional manner, working in the best interest of customer relationships.
• Manage personal work productivity consistent with accomplishing job goals, tending to customer needs, and maintaining proficiency in company computers, products, and systems.
• Answer branch overflow telephone calls, routes calls efficiently, and passes messages in an organized manner.

What’s in it for You!

A nice competitive salary for sure! On your first day, you will be eligible for a host of health benefits that include medical, vision, dental, and company paid short term disability, life with AD&D insurance. We also offer voluntary life & AD&D coverage for yourself, spouse and children. Eligibility for the company's retirement savings plan (401k) is on the first of the month following 60 days of employment. You will have paid holidays, PTO, vacation, a great employee discount, employee assistance program, casual dress code and more!

Preferred Job Requirements

• High School diploma or its GED equivalent and some college coursework.
• 7+ years’ experience with HVAC, plumbing, customer service, and related functions.

Minimum Job Requirements

• High School diploma or its GED equivalent.
• 6 years’ experience with HVAC, Customer Service, and related functions.
• High degree of personal ethics, customer service, and commitment to safety.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.

We are only a click away. Apply today. Come see what we are all about! We provide confidential, discreet review on all inquiries.

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.