Customer Service Representative

Careers for the Driven

How You’ll Make an Impact

The Customer Service Representative will process and manage customer orders received from a variety of sources and handle customer inquiries and concerns, while using research skills to troubleshoot customer issues. In the role, you would be responsible for:

• Processing and managing customer orders
• Handling customer inquiries and concerns related to orders and accounts
• Researching accounts receivable variances
• Providing proactive communication to internal and external business partners
• Working with plants, carriers and others to schedule shipments, in order to meet customer requirements
• Navigating systems outside of the SAP ordering system, for example: customer portals, Salesforce and DASH.
• Resolving customer account issues in a timely and professional manner
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You’ll Need

• Up to two years of college or commensurate work experience
• Minimum two years of Customer Service, Accounts Payable or Accounts Receivable experience
• SAP experience
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
• Ability to manage multiple ERP systems
• Must be authorized to work in the U.S.

What Will Set You Apart

• Data entry and order processing, shipping and receiving or logistic experience

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement*
• Adoption assistance*

• Terms and conditions apply, and benefits may differ depending on position.

Females and minorities encouraged to apply.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.