DOR Bilingual Customer Service Representative

Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

About the Indiana Department of Revenue:
The Indiana Department of Revenue Customer Service Department is responsible for providing service and support to Indiana Tax paying customers. This is a fabulous opportunity to join a team that has been named an IndyStar Top WORK Places three straight years - 2019, 2020 & 2021, and where we learn, have fun, and are committed to providing Best in Class Customer Service.

Salary:

The salary for this position typically starts at $16.00/hour for Bilingual Spanish candidates.

A Day in the Life:

• Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements
• Provides Best in Class Customer Service to Taxpaying customers by phone in a fast-paced call center environment
• Applies knowledge acquired in training and utilizes resources to analyze and problem solve
• Responds to a variety of Tax types of inquiries
• Accesses data utilizing basic computer skills
• Communicates professionally using correct grammar, spelling & punctuation
• Complies with all ethical and confidentiality requirements

What You'll Need for Success:

• High School Diploma/GED
• High-energy – Optimism – Teamwork –Collaboration
• Someone who provides open, honest, and positive communication
• A Continuous learning and improvement – let’s get better every day … together approach
• A team member who speaks up if you don’t understand or need more information
• Ability to provide non-technical and technical customer service in person, in writing, or by telephone
• Ability to communicate both orally and in writing using correct grammar, spelling, and punctuation
• Apply and understand ethics and confidentiality laws
• Discuss and settle tax matters tactfully and responsively with taxpayers
• Analyze and problem solve using various resources

Supervisory Responsibilities/Direct Reports:

This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) and vision/dental coverages
• Wellness program (offers premiums discount for the medical plan)
• Health savings account (includes bi-weekly state contribution)
• Deferred compensation account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs
• 12 company paid holidays, 14 on election years
• Qualified employer for the Public Service Loan Forgiveness Program
• New Parent Leave
• Free Parking
• Free LinkedIn Learning

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Indianapolis, IN: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location