Insurance Bilingual Customer Service Representative

A-Z Insurance

Job Category
Customer Service
Posted : 2023-11-10

We are looking for a talented Insurance Professional to add to our customer service team! Delivering an effortless customer experience is a critical component of this agency!

Although this is a service position, everyone on the team directly contributes to and supports the sales goals of the agency to meet short-term and long-term growth goals. This includes uncovering opportunities while handling inbound service transactions and reviewing and recommending insurance coverage options to our current customers.


  • Competitive Compensation (Base Pay + Bonus Opportunities)
  • Paid Holidays
  • Paid Training Offered
  • Workplace Benefits
  • Health, Vision, Dental Insurance
  • Schedule: Monday-Friday 8:30 a.m.-5:30 p.m.
  • Paid Time Off
  • Work-Life Balance


  • Establish a positive working relationship with policyholders who expect to receive top-notch service.
  • Provide "above and beyond" customer experience by being knowledgeable and professional about insurance products and services offered.
  • Assist customers with various insurance policies (auto, home, landlord, umbrella, life, and more).
  • Provide timely service with billing, endorsements, claims, document requests, and more.
  • Establish and organize follow-up schedules when necessary


  • A can-do attitude and ability to be self-directed
  • Exceptional organizational skills
  • Ability to handle an extremely high volume of inbound calls
  • Strong verbal and written communication skills
  • Prior insurance experience -preferred
  • Bilingual in English and Spanish-preferred
  • Prior customer service experience-REQUIRED
  • Licenses for General Lines P&C is required and can be obtained during the recruiting process

We challenge ourselves to be the best. We take great care of our clients and need a great team to ensure that we deliver an outstanding experience to our clients each and every day.

Want to learn more about working with one of the top insurance agencies in the country?

Apply Now and let's talk!

Job Type: Full-time

Pay: From $30,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year


  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office


  • Customer service: 1 year (Required)


  • Spanish (Required)


  • Property & Casualty License (Preferred)

Work Location: In person

Job Location
Dover, Delaware, United States
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