Patient Recruitment Coordinator Bilingual (Spanish) - Western, NY

Circuit Clinical® is on a mission to transform the way people find, choose, and participate in clinical research by building one of the largest, most diverse integrated research organizations in the U.S and through our award-winning patient experience platform, TrialJourney®.

• We are searching for a Bilingual Patient Recruitment Coordinator to join our team!

Circuit Clinical was ranked 20th nationally for Best Workplaces for Innovators by Fast Company® and was named an Inc. Magazine® Best Workplaces 2021. Topping a long list of innovation and startup awards over the last 5 years – including winning SCOPE’s Participant Engagement Award and winning at 43North - Circuit recently won Fast Company’s World Changing Ideas™ Award.

Our award-winning culture is grounded on a belief in the values of transparency, inclusion, accountability, performance, talent seeking, & continuous learning. We live these values every day and we’re looking for a leader who embodies them. Our focus is on building an incredible, hard charging Team and on providing them with the opportunity to do the best work of their careers. In short, we’re motivated to take on the hardest problems in the development of new medicines – this is Work That Matters.

To accomplish our Mission, we know we must recruit the most dynamic, mission-driven, empathetic, and passionate leaders in our industry. That’s where you come in!

What We Offer:

If you’ve been looking for a chance to work with an amazing, highly motivated team and to have direct impact in building a transformative clinical trials company every day – that is exactly what we’re offering. We provide competitive benefits and an environment focused on helping you grow personally and professionally.

Responsibilities

Patient Communication

• Conduct outgoing patient recruitment calls and answer inbound calls
• Conduct subject screening by identifying the patient’s diagnosis and/or medical condition based on inclusion/exclusion criteria of clinical research studies
• Process potential patients from a variety of sources (for example, EMR, television, radio, internet, chart reviews, print, database, referrals) and document in computer system accordingly
• Complete detailed medical history on potential screening subjects in CTMS
• Schedule potential subjects for pre-screen or screening visits
• Administrative tasks as assigned, such as checking email and voicemail and take appropriate action on messages. Maintaining online recruitment systems’ as well as data entry as needed
• Provide Patient Concierge services which includes education of trial, schedule, reminder calls, coordinate transportation, and other related study duties.

Patient Customer Service

• Respond to potential subject inquiries in a timely and efficient manner
• Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, potential patients, doctors and other employees within the company
• Ensure Confidentiality of subjects is maintained in conjunction with the Health Insurance Portability and Accountability Act (HIPAA)

Patient Education

Demonstrate knowledge of the sites clinical research studies as well as the diagnoses and medical terminology that is involved in each study

Responsible for understanding the protocols and exclusions with a comprehensive understanding of each trial being conducted – training will be provided

Study, learns, and comply with ERG/Site standard operation procedures, and other policies, practices, and regulations where applicable

Education and Experience

Bilingual-Native/Fluent Spanish Speaker required - Ability to read, write, and speak fluently with the ability to explain complex terms relating to patient health and medical information.

High School Diploma (College Degree preferred)

At least two-years’ experience in sales, medical or clinical research setting patient recruiting experience is strongly preferred.

Who You Are:

We prize 4 traits above all others:

Hungry: we like people who are ambitious for themselves AND for our Mission and for each other – we’ll all win together and that takes real drive

Happy: we seek pragmatic optimists – pessimism and ironic dispositions, especially in leadership can kill startups – we seek those who know the world can be improved by those who work hard and smart to change it

Humble: not the false “I’m not really anything” kind of modesty – we like swagger! But we prize people who are confident who know they are great, and so is everyone around them… and act accordingly

Smart: there are a LOT of smart people here… but smart is last for a reason. We want those kinds of smart people who can collaborate and respect the intelligence of others.

What Else Predicts Success and Happiness for you at Circuit?

You are proactive. When problems arise, you think through them logically and with clarity, surface them rapidly and collaborate to resolve them swiftly.

You are results oriented and see projects through to the finish line without losing momentum – you are comfortable connecting with others at all levels of the organization to help drive a culture of accountability and performance.

You are an excellent communicator, both verbally and written. You will need to clearly articulate the business, vendor and customer needs and provide status updates to leadership.

You like to ask questions. You understand the need to obtain drilled down details to have smooth operating success. You can live in those details without losing sight of the bigger picture and the result.

You are collaborative and work well in a team environment.

You practice accountability - taking ownership for your work and results.

You are readily transparent and share pertinent information in a timely manner.

Your organizational skills are top notch and have a good sense of project management and follow-through.

You prioritize well but can continually shift priorities based on business needs.

The other fine print:

Location: This position will be located at our Middletown, NY Clinical site.

Travel: No travel required.

Exemption status: Full time, non-exempt

Physical requirements: the following physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Regularly required to sit; use hands; reach with hands and arms; talk and hear. Specific vision abilities include close vision

Other duties: the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or, the scope of the job may change as necessitated by business demands