Service Supervisor

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
This position is responsible for the direct supervision of the technicians, maintaining scheduling of all work, communicating and advising customers (both external and internal) of all aspects of repairs, and is also responsible for enforcing company’s policies and procedures.
Key Job Responsibilities

Oversees Shop and Field Repairs, Services, Maintenance of Equipment, and directs the troubleshooting, Inspection, Repair, and Testing of equipment.

Develops and maintains repair schedules for all personnel on daily basis.

Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.

Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.

Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.

Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.

Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.

Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.

Assumes responsibility for the Specialized Tooling condition, maintenance and updating.

Has responsibility for maintaining failed parts removed from all machines –

customer, internal, or warranty repairs within company guidelines.

Payroll

Qualifications/Requirements

Associates Degree in Diesel or Equipment Technology or equivalent

5 years experience as heavy equipment (construction or mining) technician

Strong written and verbal communication skills

Thorough understanding of basic mechanical, hydraulic, electrical and structural systems

Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair)

Computer knowledge (Microsoft Office, Internet)

Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.