Bilingual (EN/SP) Customer Support, Response Specialist - Remote

Working Solutions

Bilingual (EN/SP) Customer Support, Response Specialist - Remote

Working Solutions

Part-time

Job Salary Range (in USD)

Job Category

Customer Service

Overview

Job Type : Part-time

Spoken English Required : Fluent

Written English Required : Fluent

Spoken Spanish Required : Fluent

Written Spanish Required : Fluent

Requirements

Minimum Education : None

Career Level : Entry Level

Travel Required : Not required

Description

REMOTE | INDEPENDENT CONTRACTOR ROLE

Assist customers in the Driver Assistance Program with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. In this role, you’ll listen carefully and evaluate each caller’s situation to provide the right solutions, from simple navigation questions to emergency situations. Fluency in both Spanish and English is required, and you must pass a fluency test. A high degree of empathy and the ability to remain calm under stress are essential for every call.

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!

Schedule

Flexible schedule opportunities – you choose your hours!
- Client hours of operation are open 24/7
- Day, night, and weekend hours available

Earnings Potential

Bilingual contractors will earn up to $0.32 per CIM with a 48-minute minimum guarantee (equivalent of $19.20/hour)

Qualifications

Skills Needed

Caring, sympathetic and helpful demeanor
Strong customer service skills, including active listening
Multi-tasking to find answers while on with customer
Ability to react and respond decisively in emergency situations
Ability to reassure, control and diffuse emotional and/or difficult calls
Prior experience with driver assistance programs is a bonus, but not required
Contractors on the Spanish bilingual queues must be fluent in BOTH Spanish and English

Work Environment Requirements

Quiet, uninterrupted work space

Technology Requirements

Personal computer (no tablet)
Broadband internet connection, with at least 10 Mbps download speed
Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
Windows 11 operating system
Valid antivirus software installed, running and up to date
Wired USB headset with microphone (Gaming headsets not accepted)
Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

*Full PC requirements are listed at https://jobs.workingsolutions.com/faq/

Skills Preferred

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