Clinic Receptionist

The Role We are looking for a Clinic Receptionist (or Client Service Associate, as we like to call it), to work the front desk of our Essential Care Veterinary Clinic. We are looking for a candidate who is fluent in both Spanish and English. As a CSA, you will play a critical role in the daily operations as the first and last point of contact for clients and their pets, ensuring an organized flow of scheduled appointments and balancing multiple priorities at a time. The ability to provide quality customer service, have high level organizational skills and eagerness to assist our community without judgement or bias, is vital to this role to order to represent HSC’s mission: “To champion the wellbeing of companion animals and strengthen their bond with the people who know, love, and need them”. Some of the main duties will be: Managing and responding to all emails, calls and in-person inquiries Provide knowledgeable responses to client questions and concerns, ensuring accurate information is conveyed Responsible for scheduling and reviewing of all appointments for surgery and wellness clinic Data entry and input of client and patient information into our database with a high level of attention to detail Transcribe and maintain accurate records of doctors’ notes and treatment plans Files patient records appropriately Process client payments, including cash, credit, and insurance transactions Staying up to date with our current grants and subsidies and assisting our clients who need financial assistance regardless of income level or background Benefits Medical Insurance Covered at 98% Dental & Vision Insurance 401(k) with Match Company covered Short Term Disability & Life Insurance Medical & Dependent Care FSA Employee Assistance Program that Includes Free Mental Health Care, Legal & Financial Help Professional Development Assistance & Opportunities for Growth Student Loan Assistance (PSLF) PTO Holiday & Birthday PTO Paid Sabbatical Leave Paid Parental Leave Paid Bereavement Leave Paid Pet Bereavement Leave Pet Discounts Including: Medical/Wellness Care including Flea/Tick and Heartworm Preventative Dog Training Pet Adoption Pet Insurance with MetLife Pet Food through Hill’s VIP & Royal Canin About HSC HSC has been around for over 46 years, then in 1982 we became the first low cost spay/neuter clinic to open in the southeast US! HSC recently moved into our brand-new Animal Resource Center, and we are thrilled to have a brand-new state-of-the-art facility which allows us to be able to offer more comprehensive services to our community. We completed over 8,000 spay/neuter surgeries and saw almost 9,000 essential care clients in 2023. If you prefer an environment that is fast paced, provides quality care and an organization that is rooted in compassion and empathy then look no further, you found the right place! Join Us Come join our team of amazing professionals that are truly proud to be making a difference in the lives of animals and families in our community. Visit our website, www.humanecharlotte.org, for a detailed job description as well as additional information on our organization and culture. We look forward to hearing from you! HSC is committed to a diverse work environment in which all individuals are treated with respect and compassion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. HSC also accepts employees with a criminal background however, employees are accepted based on their charges and the nature of the position. We are unable to accept those with sex offender or animal abuse/neglect charges.

Qualifications & Expectations Required: Fluency in both Spanish and English language Enthusiasm for the mission of the Humane Society of Charlotte and helping animals and people in our community Working knowledge of MS Office, database management software, and web software preferred Self-motivated, well organized, detail oriented, and able to effectively work independently and within a team framework Strong interpersonal communication skills required, as well as a high-level skill in written and verbal communication Must have a reliable mode of transportation Must be comfortable interacting with dogs and cats