Medical Interpreter I - Spanish Or Dine

Presbyterian Healthcare Services

Job Category
Posted : 2023-07-14
Now hiring a Medical Interpreter I - Spanish or Dine!

Under general supervision, interprets over the phone or video from a call center setting or home, and in person for PHS staff, providers, and for limited English proficient patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Strong command of medical terminology, human anatomy, and healthcare related vocabulary is expected.

Type of Opportunity: Full Time
FTE: 1.000000
Exempt: No
Work Schedule: Days
  • High School Diploma or GED required, Associate or bachelors degree preferred.
  • 1 year of healthcare interpretation experience required. Passing of the Interpreter Skills test can be substituted in lieu of the 1 year experience requirement.
  • Fluency in oral and written English and Spanish or Dine language required.
  • CCC (Cross Cultural Comm) or BTG (Bridging The Gap) 40 hours medical interpreter training required.
  • Pass PHS designated bilingual fluency assessment with a minimum of 80% in each of the assessed categories.
  • Obtain national certification within first year of employment through the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI).
  • Valid NM Drivers license
  • Operational knowledge of medical interpreter standards of practice and code of ethics

Essential: * High School Diploma or GED

  • Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
  • Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
  • Ensures effective communication takes place by faithfully interpreting both the content and the spirit of the information, in the intended tone and manner, accurately, without adding or omitting information, promoting transparent communication, and seeking clarification, as needed.
  • Communicates and distribute program information in targeted languages to Limited English Proficient (LEP) persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
  • Reports risk and patient safety concerns to team leaders and manager in a timely manner.
  • Supports the Language Access office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Electronic Medical Record system.
  • Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics.
  • Works under pressure and remains calm and polite in difficult provider/patient situations.
  • Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within the department expectations as established by management.
  • Identifies and addresses learning needs through in-service attendance, reading and other education opportunities.
  • Maintain punctuality and availability during scheduled work hours.
  • Maintains acceptable productivity and quality standards as established by management to ensure effective and efficient operations.
  • Performs other related job duties as assigned.
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Offer Disclaimer: The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs. Compensation decisions are dependent upon the facts and circumstances of each offer. Maximum Offer: USD $26.46/Hr.
Job Location
Rio Rancho, New Mexico, United States
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