Medical Translator (Spanish or Arabic)

SHIFT:

About Us

We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve.

If you are ready to challenge yourself, be inspired and grow – no matter what your role – you just may be the kind of breakthrough maker who will thrive at CHOP.

About the Job
The Medical Translator provides written language services for clinical and non-clinical communication.

What you will do

• The Medical Translator:
  • Converts organizational documents from one language to another with equivalent meaning and effect (i.e., translating/drafting, editing, and/or proofing) to support all manner of healthcare services or research studies. Ensures accuracy of content utilizing reference materials and electronic resources to research, verify, and check the most effective and appropriate modes of communicating messages in target language.
  • The medical translator complies with all hospital policies and procedures and abides by the ethics, values and standards of practice for professional translators as articulated by the American Translators Association.
  • Promotes a culture of hospitality and service both internally with CHOP departments and divisions, and externally to existing and potential patient families or study participants.
  • Uses "Language of Caring" in all interactions to promote family-centered care and to maintain and support positive engagement with all co-workers.
  • Prioritizes materials for translation to ensure timely availability of information for use.
  • Follows marketing and branding protocols for translated CHOP materials.
  • Proactively seeks opportunities for professional development and continuing education and attends or participates in such activities.
  • Supports the flow of documents through the translation process.
  • Per procedures, tracks and archives documents to provide support for translation as assigned.
  • Acts as a resource to the organization providing insight and education on language and cultural differences.
  • Performs additional miscellaneous job-related duties as requested.
• Institutional Responsibilities:
  • Collaborates with professional colleagues in the development and implementation of language services initiatives as directed by the Manager when appropriate.
  • Upon manager request, collaborates with interdisciplinary teams at CHOP in the development of language services policies, practices and programs that improve direct services and contribute to an ideal, culturally-responsive, patient-family experience.

Licenses and Certifications

• ATA certification from English into the Target Language upon hire Preferred or
• ATA certification from the Source Language to English upon hire Preferred

Education

• Bachelor's Degree Required

Experience

• At least one (1) year Full-time experience in medical translation through employment or contract work. Required
• At least three (3) years related to health care, and/or language services for children and/or families Preferred
• At least two (2) years international life experience, particularly in serving an international clientele in a professional work environment. Preferred

Knowledge, Skills and Abilities

• Strong linguistic skills:
• produces translations of formal institutional documents in equivalent or mediated register;
• understands own linguistic limitations, seeks clarification and accepts correction or feedback;
• picks up cues from document requestors regarding level of understanding and/or need for clarification;
• strong writing and composition skills;
• full understanding of translation process as situated within the translation and interpreting industry.
• Strong cultural awareness competencies
• recognizes underlying cultural assumptions in messages within each document;
• is self-aware regarding personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and withdraw from translations when these may interfere with providing successful language services.
• Strong translation customer service skills:
• explains role of translator to those requesting documents;
• recognizes the complexity of the clinical or research communications;
• clarifies instructions or follow-up steps in a diplomatic, effective manner.
• Ethical competency:
• understands and abides by hospital policies on confidentiality, informed consent, non-discrimination and ethical standards.
• Interpersonal and customer service skills:
• projects positive attitude about the department and the hospital, and offers services to ensure positive experience;
• works as a team with colleagues and staff across the enterprise;
• addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed.
• Organizational skills:
• works well under pressure to manage stressful situations;
• flexible to meet deadlines and handle frequent, unpredictable changes;
• sound judgment and confidence;
• ability to handle multiple tasks and prioritize between concurrent demands;
• detail-oriented with attention to accuracy and timeliness.
• Technology skills and experience:
• extensive knowledge of Microsoft Office suite products;
• extensive knowledge of Trados for document translations;
• general knowledge of virtual meeting platforms;
• general knowledge of electronic technologies for document management, etc.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

EEO / VEVRAA Federal Contractor | Tobacco Statement

Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.