Bilingual Customer Service Rep

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.

IMPORTANT:

• Client will be offering candidates based off the resume hence no interviews.
• Start date: Monday, 10/23/2023 (Orientation & Equipment pickup & Zoom Technical Call)
• Candidates have to go onsite to pick up equipment's at 11050 Olson Dr, Rancho Cordova, CA 95670.
• Candidate should be living within commutable distance or maximum an hour drive from 11050 Olson Dr, Rancho Cordova, CA 95670.
• Candidates requesting time off within the first 90 days of employment must seek approval before applying for this role.
• Duration of this project would be 6 Months with possible temp-to-hire.
• 4-5 weeks (This depends on how well the class is moving along in training)
• Candidate will be working from home throughout the assignment.
• Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
• Candidate MUST have a reliable home-office environment.
• Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
• Must be Bilingual: English & one of the following -

o Spanish

o Cantonese

o Japanese

o Korean

o Mandarin

o Tagalog

o Thai

o Laotian

RESPONSIBILITIES:

• California HCO is a state program.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
• Maintain a positive, empathetic, and professional attitude toward customers.

REQUIRED QUALIFICATIONS:

• Education: At least HS diploma OR GED. (Proof of education is must)
• Candidate should be living within commutable distance or maximum an hour drive from 11050 Olson Dr, Rancho Cordova, CA 95670.
• Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma industry.
• Must be Bilingual: English & one of the following -

o Spanish

o Cantonese

o Japanese

o Korean

o Mandarin

o Tagalog

o Thai

o Laotian

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Regards,

Jatin Rattan

Senior Recruiter

Job Types: Temporary, Full-time

Salary: $17.00 per hour

Benefits:

• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office
• Remote

Work Location: Remote