Bilingual Customer Service Representative

Bagnall Shaw Insurance is the market leading independent insurance broker of Downtown Lancaster City! We are one of the largest independent insurance agencies in the area and continue to grow yearly. We shop and service our customers for the best insurance prices and the best coverages for free everyday. We only work with the most respected insurance carriers in the industry offering all Auto, Home, Business and Life Insurance products. These partnerships include Nationwide, Allstate, Grange, Kemper, The General, Travelers, The Hartford, The General, Liberty Mutual, Encompass, State Auto, Safeco, Chubb, Progressive, Universal, National General, Foremost, Bristol West, Burns & Wilcox, Berkshire Hathaway, Capitol, Transamerica and many others!

We are seeking a friendly, and personable Bilingual Customer Service Representative who speaks both Spanish and English to join our winning team! You will be the first point of contact for our customers and the beginning of great customer service! You will be responsible for growing client loyalty by building positive relationships with them. You’ll continue our tradition of providing world-class service while assisting walk-in customers and supporting office operations.

Job duties include:

Greeting customers when they arrive
Accepting and receipting client payments
Answering multi-line telephone system and directing calls to appropriate person
Appropriately documenting conversations with clients
Processing incoming mail
Miscellaneous administrative tasks as assigned

We are looking for someone who:

Has exceptional personal character
Has a strong work ethic
Has a positive attitude
Is willing to assist others at all times
Is a team player
Is self-motivated
Has excellent listening, written and oral communication skills
Has prior experience in a fast paced environment
Can efficiently multi-task
Has strong organizational skills

Is willing to develop and be teachable
Is dependable

BENEFITS:

· Monthly Production Bonuses in addition to Base Salary

· Paid Sick Leave

· Paid Vacation Leave

· Paid Federal Holidays

· Paid Agent Training and Licensing for future promotions if desired

· Weekends Off

* Addidional Customer Service Bonuses paid monthly

This position offers great growth potential and the opportunity for advancement within the agency.

Job Type: Full-time (9am to 6pm with 1 hour lunch break), Monday-Friday, No Weekends

Job Type: Full-time

Pay: $36,000.00 - $70,000.00 per year

Benefits:

• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Workplace professionally cleaned and sanitized regularly.

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person