Bilingual Customer Service Representative

Customer Service Associate

Job Description

Denova Collaborative Health is seeking a full-time Customer Service Associate to join our team in Phoenix, AZ. This position is responsible for providing excellent customer service and resolving customer issues. The Customer Service Associate will work closely with our sales team, accounting department, and support staff to provide quality service and resolve customer inquiries.

Responsibilities:
Customer service: Provide a high level of professionalism to ensure a positive customer experience. Respond to customer inquiries, provide solutions to customer concerns and provide quality service.

• Data entry: Ensure all data entry into the company’s systems is accurate and complete.
• Data entry: Ensure that all new information is entered accurately into the company’s systems and that errors are resolved in a timely manner.
• Processes customer orders: Prepare purchase orders, prepare shipping quotes, order inventory, prepare invoices, and other related documents for customer orders.
• Processes credit card payments: Prepare credit card payments for customers in a timely manner.
• Maintains order books: Keep track of all shipments, invoices, and credit card payments.
• Communicate with customers via phone or email: Respond to customer inquiries and provide quality service.

Required Skills & Experience:
Bilingual (English Spanish) preferred but not required.

• Excellent computer skills including Microsoft Office products (Word, Excel, PowerPoint) and experience with ERP systems (NetSuite) or similar systems.
• Strong communication skills with the ability to effectively communicate with internal/external teams as well as with customers/colleagues.
• Ability to multi-task, prioritize, and pay attention to detail while maintaining a positive attitude at all times.
• Must be able to work flexible hours including evenings/weekends/holidays as needed.

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Hybrid remote

Ability to Commute:

• Phoenix, AZ 85012 (Required)

Ability to Relocate:

• Phoenix, AZ 85012: Relocate before starting work (Required)

Work Location: Hybrid remote in Phoenix, AZ 85012