Bilingual Customer Service Representative

TIPPER TIE is a worldwide supplier of processing and clip packaging machines. Our product range includes fine cutters for emulsified products and a complete line of clippers from tabletop models to fully automated.

• Customer Service Representative (CSR) is responsible for entering orders into computerized order entry system.
• Interacts with other internal departments providing additional support to promote sales, report technical problems, hasten financial collections, and expedite orders to customers.
• Provides useful information to all departments on customer facing interactions.
• Answers general questions from Customers about our products.
• Works closely with Sales and Technical Service or other departments.
• Handles troubleshooting and conflict resolution activities from customers, co-workers or from within the group.
• Issues Return Material Authorizations (RMAs) as requested.
• Receives incoming telephone calls and e-mail requests from Tipper Tie customers and processing orders for all product offering.
• Ensures all customers have accurate and timely information on order status and/or changes.
• Well-versed in using export documentation for international shipments.

• High School Degree.
• Bilingual Spanish/English speaking is required. Portuguese a plus.
• Familiar with Salesforce Email to Case.
• 1-2 years’ experience working in a Customer Service capacity, preferably in a manufacturing environment.
• Strong communication skills including excellent oral and written communication skills.
• Knowledgeable in Microsoft Excel, Word, and Teams.
• Proven team player with a strong team work ethic.
• Team player able to work effectively in a team fostered multi-tasking environment.
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• Superior capacity for understanding new ideas and concepts quickly.