Bilingual Customer Service Specialist - REMOTE

GetixHealth

Expired Full-time

Job Category

Customer Service

Overview

Job Type : Full-time

Posted : 2023-04-10

Description

While having some previous work or educational experience is an advantage, we look for people with the right mindset, meaning a drive to serve others and to take a personal sense of pride in one’s work. We look for people who have an internal drive to do a good job regardless whether someone is watching. People who take initiative and know the quality of their work reflects back on them. People who succeed with us tend to be thoughtful, detail-oriented, and communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. If you have these qualities, we’d love to speak with you.

Position Responsibilities

Medical Collections
Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
Gathering information, performing research and resolving customer inquiries
Communicating appropriate options for issue resolution in a timely manner
Informing customers/patients about services available, and assess their needs
Scheduling work to ensure accurate phone coverage, prioritizing calls and escalating as required
Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness

Other duties as assigned:

Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.

Requirements Education and Experience

Fluent in Spanish
High school diploma or college degree from an accredited college or university
Attention to detail
Proven PC proficiency in MS Office Suite Applications
Proven ability to work collaboratively in a team environment.
Demonstrated excellent verbal, written and interpersonal communication skills.
Spanish fluency preferable
Two to five years industry or educational experience in medical revenue cycle management is preferred
Medical experience, either practical or classroom knowledge needed
Basic understanding of HIPAA is preferred
Good attendance record
Demonstrated ability to perform work in alignment with company mission and values

Work Environment / Physical Requirements

Work environment is an office location; role may evolve into a hybrid or WFH model
The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
Occasional lifting may be required up to 25 lbs.
Must be able to sit for extended periods of time with frequent bending and stooping

Additional Notes:

Must be able to work any 8 hr. shift, Monday – Friday and occasional Saturdays
Must pass a background check

GETIXHEALTH IS A EQUAL OPPORTUNITY EMPLOYER.

Experience

Required

1 year(s): Healthcare Customer Service

Education

Required

High School or better

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help

Apply Now

Job Location

Mobile, Alabama, United States