Bilingual (English/Spanish) Customer Service Representative

Customer Service Representative

Full Time Hourly: Non-Exempt

Hourly Rate: $14.00-17.00 per hour (DOE)

BILINGUAL IN ENGLISH/SPANISH REQUIRED

SUMMARY: Greets public (clients/patients/visitors) face to face and/or by telephone, ascertains nature of business and conducts them to the appropriate person. Patient check in, check out and scheduling in electronic health record (EHR) and related EHR duties associated with position. Answering phones, taking messages, and performs general related office duties.

GENERAL MISSION STATEMENT: To improve the health status of migrant and seasonal agricultural workers and their families.

ESSENTIAL KNOWLEDGE, SKILLS AND RESPONSIBILITIES: The following are intended to illustrate typical duties; they are not meant to be all inclusive or restrictive. Other duties may be assigned.

• Performs office opening/closing procedures
• Prepares for current days clients/patients on schedule.
• Follows patients billing and collection procedure.
• Makes sure patient completes waiting room intake form at each clinical visit.
• Completes patient check-in/check-out. Makes appointments.
• Completes patient billing at check-out each visit.
• Completes patient information updates at check-in each visit.
• Must be able to communicate effectively in writing and verbally.
• Promotes good working relationships with clients, community agencies and all others he/she comes in contact with.
• Maintains confidentiality of clients and employee related internal matters. (HIPAA)
• Answers the telephone, gives information to callers or routes call to appropriate persons and places.
• Must be able to perform general office duties such as typing and filing and light housekeeping.
• Must be able to effectively use technology and computer software, i.e., internet, email, MS Word and Excel at moderate or high level.
• Makes copies of correspondence using copy machine.
• Sends, receives and routes facsimile documents.
• Uses time wisely/effectively and works as a team member of the client/patient centered care program.
• Must be able to work well independently.
• Completes client registrations or helps clients locate support services when outreach/intake workers are unavailable.
• Performs other duties or assists with other duties as directed.

QUALIFICATIONS

Able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• High school diploma or GED
• Receptionist/Clerical experience
• Any combination of experience and training which provides the equivalent scope of knowledge,
• skills, and abilities necessary to perform the work.
• Bilingual in English-Spanish required

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required at this time

CUSTOMER SERVICE EXCELLENCE

• Provides Customer Service Excellence to Montana Migrant and Seasonal Farmworkers Council, Inc., customers, including patients, clients, family members, visitors, medical staff, and co-workers.
• Doing things right the first time.
• Making people feel welcome.
• Showing respect for each customer.
• Anticipating customer needs and concerns.
• Keeping customers informed.
• Helping and going the extra mile.
• Responding quickly.
• Protecting privacy and confidentiality.
• Demonstrating proper telephone etiquette.
• Taking responsibility for handling complaints.
• Being professional.
• Taking ownership of your attitude toward excellence.

SUPERVISORY RESPONSIBILITIES: None

SUPERVISION RECEIVED: Works under the general supervision of site-specific Supervisor

Montana Migrant and Seasonal Farmworkers Council, Inc., is an Equal Opportunity Employer. Montana Migrant and Seasonal Farmworkers Council, Inc.,does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English & Spanish (Required)

Work Location: In person