Bilingual (English/Spanish) Insurance Customer service representative

Job Description

In office hourly wage - $22/Hr with Insurance Experience

In office hourly wage - $25/Hr with Farmers Insurance Experience

Are you an experienced insurance professional with a passion for customer service and sales? Does an unlimited income potential based on your own efforts excite you? Do you thrive in a remote work environment and have a proven track record in the property and casualty, Medicare, or Life insurance industries? Look no further!

We are seeking a highly motivated individual to join our team as a Fully Remote Bilingual Insurance Customer Service and Sales Representative.

Salary: $22.00 - $25.00 per hour

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Life Insurance

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

• Serve as the main point of contact for both existing and prospective policyholders, delivering outstanding customer service in both English and Spanish via phone, email, and chat.
• Handle a wide range of customer inquiries, including policy changes, coverage questions, billing issues, and sales-related inquiries.
• Utilize your expertise in property and casualty, Medicare, or Life insurance to provide accurate information and assist customers in selecting appropriate coverage options.
• Actively engage with prospective customers to identify their insurance needs and recommend suitable insurance products.
• Leverage your sales skills to effectively communicate the value of our insurance solutions, overcome objections, and close sales.
• Maintain meticulous and up-to-date documentation of customer interactions, sales activities, and transactions.
• Collaborate with internal teams to ensure a seamless customer experience, from initial inquiry to policy issuance and beyond.

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• A stable job history of at least 5 consecutive years in the property and casualty, Medicare, or Life insurance industries.
• You must have an active property and casualty or life and health insurance license.
• Experience working remotely and the ability to create a productive and professional work environment at home.
• Dedicated home office setup including a desktop computer, 2 computer monitors, a webcam, and a printer.
• Strong knowledge of insurance products, coverage details, and industry practices in property and casualty, Medicare, or Life insurance.
• Exceptional customer service and sales skills with a customer-centric approach.
• Proven track record in achieving sales targets and generating revenue.
• Proficient computer skills and experience navigating multiple software systems, CRMs, and insurance carrier portals.
• High attention to detail and accuracy in documentation and data entry.
• Strong problem-solving abilities and the capability to work independently in a remote work setting.
• A commitment to maintaining confidentiality and handling sensitive customer information with discretion.