Bilingual – Customer Service Rep (100% REMOTE!!!)

Position: Bilingual – Customer Service Rep (100% REMOTE!!!)

Location: CA, TX, AZ (Candidate MUST be situated in these states)

Duration: 6 months+ temp-to-hire

Pay rate: $16.50/hr on W2

Note:

• Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday

• Remote role, CA**, TX, AZ (Can focus on these states and review if needed to expand)

• Languages – Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, and Spanish

• The candidate MUST have - DESKTOP/LAPTOP: – modern OS such as Windows 10 or Mac OS 10.14 (Mojave) or higher

• The candidate MUST have - WIRED INTERNET CONNECTION: MUST HAVE Hardwired / Ethernet Connectivity (Wi-Fi Connection NOT allowed)

JOB DESCRIPTION:

Customer Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

• High school diploma or GED required, Associate degree is preferred;

• Ability to maintain confidentiality and security of all information;

• Ability to comply with current and updated policies and procedures;

• Ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment;

• Ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently;

• Proficient in the use of Microsoft Office products,

JOB RESPONSIBILITIES:

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

• Follow standard operating procedures to ensure consistency and accuracy

• Address customer’s inquiries and resolve problems to ensure that appropriate changes are made

• Refer unresolved customer grievances to designated departments for further investigation

• Communicate with supervisor regarding any potential needs or concerns

• Perform data entry accurately

• Perform other duties as assigned by management

Job Type: Contract

Pay: Up to $16.50 per hour

Benefits:

• Health insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Application Question(s):

• Bilingual fluency in English and one of these languages: – Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, and Spanish
• Are you located in California or Texas or Arizona? (Candidates will be considered from only these 3 states)
• Do you have WIRED INTERNET CONNECTION: MUST HAVE Hardwired / Ethernet Connectivity (Wi-Fi Connection NOT allowed)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: Hybrid remote in Rancho Cordova, CA 95670