Customer Service Associate- Self-Pay- Bilingual

Job Description:

As a Self-Pay Collections Specialist you need to know how to:

• Maintain contact with our patient population to resolve outstanding account balances
• Reduce delinquency for assigned accounts
• Arrange payment schedule, adjust insurances for billing purposes and/or request alternative methods of payment/charity funding
• Perform high volume inbound and outbound phone calls for collections
• Research accounts receivable issues as required or directed
• Provide excellent customer service
• Promote a patient-centric approach to working medical collections
• Manage accounts receivable balances for hospital billing by reducing the AR to cash and processes surrounding AR
• Monitor and maintain a high level of productivity and quality of work to achieve monthly self-pay collection goals
  

Minimum Qualifications

• High School Diploma or equivalent, required
• 1 year of experience in an office / medical office environment highly preferred
• Bilingual; Spanish speaking
• Knowledge of billing and collection processes, highly preferred
• Knowledge of payment assistance and charity programs, preferred

Physical Requirements:

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion .