Customer Service Representative (Bilingual, Spanish)

The Customer Service Representative will help customers with questions and complaints. Also, give customers information and an understanding of our products and services to better serve their needs.

Responsibilities

• Maintain a positive, empathetic, and professional attitude towards customers always.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels i.e., phone, email, text, etc...
• Acknowledge and resolve customer complaints
• Know our products inside and out so that you can educate and answer customer questions
• Take inbound and make outbound calls
• Ensure customer satisfaction and provide professional customer support.

Requirements

• 0-1 years experience in customer service and/or call center environment.
• Proficiency with computers programs such as MS Office and Google Suite
• Strong organization, time management, and multitasking skills.
• Excellent communication skills: written and verbal.
• Ability to remain calm and professional when customers are stressed or upset
• Passionate about helping customers achieve their financial goals
• Pleasant, friendly, and a team player attitude with an ability to adapt to change
• Must be able to take direction and constructive criticism

Education

• High School Diploma or Equivalent; some college preferred

Company Benefits:

• Schedule Monday through Friday shifts
• Future Career Path opportunities
• Medical, Dental, and Vision
• Pet Insurance
• Company Paid Group Life/ AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/ HSA
• Employee Assistance Program (EAP)
• 401(k)/match
• Disability Insurance
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

• Health insurance